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Questions, order concerns, or simply need guidance choosing the right gear?

Our team is always ready to help, because your recovery matters, and no question is too small.

Questions, order concerns, or simply need guidance choosing the right gear? Our team is always ready to help, because your recovery matters, and no question is too small.

Thanks for contacting us. We'll get back to you as soon as possible.

We read every message personally 
and aim to reply within 24 hours.

Need Answers Now?

Before you wait for a reply, you might find what you’re looking for in our FAQs, created to give quick clarity on product care, delivery, sizing and how CompressiveX supports your recovery.

How do I use the Dual-Thermo Pack for hot and cold therapy?

The Dual-Thermo Pack works for both cold and heat therapy.
 

For cold therapy:

Place the gel pack in the freezer for at least 2 hours before use. Once frozen, slide it into the pocket of your Knee Brace or attach it to your Flex Pack, secure the wrap, and apply to the area for 15–20 minutes.
 

For heat therapy:

Microwave the gel pack in short intervals — 40 seconds, then 20 seconds, then 10 seconds. Check the temperature against your skin before applying. Once comfortable, attach/insert it into your wrap and apply for 15–20 minutes.
 

After each session:

Remove the gel pack, wipe it clean with a damp cloth. Do not microwave a frozen pack — let it thaw first.
 

Safety note:

Never apply the gel pack directly to bare skin for extended periods. Always use it within the wrap, or place a thin cloth between the pack and skin if sensitivity is a concern.

Can I wear the knee brace or flex pack while moving or exercising?

Yes — and how you wear it depends on what you need.


With the Dual-Thermo Pack attached: wear it during rest or light, slow movement. The Dual-Thermo pack is doing its job — delivering targeted cold or heat therapy to support recovery. Think or read sitting, gentle stretching, or slow walking around the house. This is your recovery mode.
 

Without the Dual-Thermo Pack attached: both the Knee Brace and the Flex Pack are built for active use. The Knee Brace — Spring Support provides lateral stability and compression during walking, running, stair climbing, sports and exercise. The Flex Pack wraps and supports without restricting your range of motion. Wear either one through your day, at the gym, or on the go — no gel pack needed.
 

Most people use the gel pack for a 15–20 minute session after their activity, then keep the wrap on as they get moving again. One product. Two modes. You decide.

Is the product washable and how do I care for it?

Yes. Hand wash only in cool water (max 30°C) using a gentle pressing motion. Do not machine wash, tumble dry, iron, bleach, or spin dry — this will damage the fabric elasticity and, for the Knee Brace, can deform the spring strips. Air dry flat in a ventilated, shaded area. Keep away from prolonged direct sunlight.

What is the delivery timeframe and return policy?

Orders are dispatched within 24 hours of being placed. Domestic delivery typically takes 3 to 7 business days depending on your location. Once dispatched, you'll receive an email confirmation with a tracking link so you can follow your order.

 

Return policy:

You have 60 days from delivery to decide if your CompressiveX product is right for you. If it's not - including if you've worn it to test the fit, send it back for a full refund of the product price. No restocking fees, no questions asked. Anything faulty, damaged, or not what you ordered, we'll replace, or refund at no cost to you.

 

Full details are on our Shipping & Refund page.

If you’re looking for instant information, our FAQs are the fastest way to get guidance.

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