We build CompressiveX products to help you Get Back Up, and if what you ordered isn't right for you, we're not going to make you fight us for a refund.
Our 60-Day Money-Back Guarantee
You have 60 days from delivery to decide if your CompressiveX product is right for you. If it's not, send it back for a full refund of the product price. No restocking fees. No fine print. No having to prove you gave it a fair go.
How to start a return
Email us at support@compressivex.com within 60 days of delivery — all we need is your order number. Once we've confirmed your order, we'll send you simple return instructions and where to ship it. Please don't post anything back before requesting a return, as we can't accept unannounced returns. For change-of-mind returns, return postage is at your cost.
Tried it on and the fit wasn't right? That's completely fine — a brace or flex pack wrap you've worn to test the fit is still returnable. We just can't accept items that come back damaged, heavily soiled, or missing parts (including the Dual-Thermo packs), so please pack it up the way it arrived.
Faulty, damaged, or wrong item
Check your order when it arrives and contact us straight away at support@compressivex.com if anything is defective, damaged, or not what you ordered. We'll make it right — replacement, or refund, at no cost to you, return postage included.
Delivery can be tough on packaging, so a knock or dent to the outer shipping box is normal and nothing to worry about — it won't affect your product. If the box looks badly damaged, just open it and check the items inside, and get in touch if the product itself has been affected.
12-month product warranty
Your Recovery Knee Brace - Spring Support and Recovery Flex Pack wraps are covered by a 12-month warranty against defects in materials and workmanship from the date of delivery. If something fails that shouldn't have, tell us and we'll arrange a replacement.
The warranty doesn't cover normal wear and tear, or damage from misuse or accidents — including punctures or tears to the Dual-Thermo gel packs. Life happens, and that's on us all to expect. Dual-Thermo packs, as consumables, are covered against manufacturing faults on arrival rather than by the 12-month warranty.
Refunds
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 7–10 business days — your bank or card provider may take a little longer to post it. If it's been more than 15 business days since we approved your return and you still haven't seen it, email us at support@compressivex.com and we'll chase it down.
